Customer Service & Sales Representative

Shenandoah Telecommunications•Welch, WV

3d•Remote

About The Position

The Customer Service & Sales Representative is the first point of contact for customers, helping resolve problems, answer questions, and identify opportunities to provide additional value. The role combines customer service with sales and can directly affect customer experience and earning potential. The position is remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio, and includes paid training with full attendance required. Employees must have a dedicated private workspace and high-speed wired internet; Wi-Fi-only and satellite connections are not accepted. The schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m., with approximately every fourth Saturday required from 8:30 a.m. to 5:00 p.m. Employees receive a day off during the same week as a Saturday shift. Monthly overtime is required, with opportunities for additional overtime, and schedules are provided in advance. Base pay starts at $15 per hour, with commission opportunities and multipliers. Estimated total annual earnings are $42,000–$60,000 or more; top performers earn around $80,000–$100,000 annually. Shentel describes its mission as delivering exceptional service while keeping communities connected. The company highlights its customer satisfaction, more than 100 years of history and growth, supportive team environment, development opportunities, and competitive benefits package.

Requirements

At least 1 year of customer service or call center experience.
Strong communication and problem-solving skills.
Ability to navigate multiple systems and handle high call volume.
Comfort identifying sales opportunities while supporting customers.
Self-motivated and able to work independently.
Dedicated, private workspace for remote work.
High-speed wired internet; Wi-Fi-only and satellite connections are not accepted.
Full attendance during paid training.
Availability for the stated weekday schedule, approximately every fourth Saturday, and required monthly overtime.

Responsibilities

Serve as the first point of contact for customers.
Help customers solve problems and answer questions.
Identify opportunities to deliver additional value and sales opportunities while supporting customers.
Navigate multiple systems and handle a high volume of calls.