Customer Sales & Service Representative

1100 Applied Industrial Technologies, Inc.•Bluefield, WV

2d•Onsite

About The Position

Applied Industrial Technologies is seeking a Customer Sales & Service Representative to assist customers with questions, product needs, and equipment-related problems. This role involves building ongoing customer relationships through repeated contact and consultation, rather than simply taking orders or handling complaints. The representative helps customers identify suitable parts or solutions, including during costly equipment breakdowns, and may use mechanical aptitude to help troubleshoot customer problems or processes. Industrial distribution knowledge is not required at the outset; training is provided. The role can serve as a starting point for a sales or management career, with opportunities for growth and advancement. The representative assists customers by phone and in person at the facility, clarifies needs, researches products, recommends parts after training, works toward monthly sales goals while supporting customer satisfaction, processes quotes and orders, and provides post-order service. The position offers a base salary with performance-based incentives, benefits, paid time off, and tuition reimbursement.

Requirements

Six months of customer service experience is preferred.
Strong telephone and written communication skills, including English grammar.
Ability and desire to learn new systems and processes quickly.
Basic knowledge of Microsoft Office, specifically Outlook and Excel, and comfort using Google search.
High school diploma or equivalent.
Valid driver's license and clean motor vehicle record (MVR).
Attention to detail and accuracy, ability to multitask, a sense of urgency, and a sense of humor.
Ability to lift up to 50 lbs.
Self-motivation and a desire to exceed expectations, with strong prioritization, multitasking, interpersonal, and relationship-building skills.

Nice To Haves

SAP or ERP experience.
Knowledge of industrial distribution products and hydraulics.
Six months of customer service experience.

Responsibilities

Assist customers by phone and in person at the facility.
Clarify customer needs, research products, and recommend parts after becoming familiar with the role.
Work to meet or exceed monthly sales goals while increasing customer satisfaction.
Process quotes, take orders, and provide post-order service.
Build ongoing business relationships through repeated customer contact and consultation.
Use mechanical aptitude on occasion to help solve customer problems or troublesome processes.