Customer Service & Sales Representative

Shenandoah Telecommunications • Roanoke, VA

2d • Remote

About The Position

The Customer Service & Sales Representative is the first point of contact for customers, helping resolve problems, answer questions, and identify opportunities to provide additional value. The role combines customer service and sales, with the opportunity to affect customer experience and earnings through commission.

This is a remote position within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio. Employees need a dedicated, private workspace and high-speed wired internet; Wi-Fi-only and satellite connections are not accepted. Shentel provides equipment and paid training, with full attendance required during training.

The regular schedule is Monday through Friday, 10:30 a.m. to 7:00 p.m. Around every fourth Saturday is required, from 8:30 a.m. to 5:00 p.m., with a day off during that same week. Monthly overtime is required, and additional overtime may be available. Schedules are provided in advance.

Base pay starts at $15 per hour, with commission opportunities and multipliers. Estimated annual total earnings are $42,000–$60,000 or more; top performers earn around $80,000–$100,000 annually. Shentel describes its culture as supportive and offers opportunities to grow into advanced roles.

Requirements

• At least 1 year of customer service or call center experience.
• Strong communication and problem-solving skills.
• Ability to navigate multiple systems and handle high call volume.
• Comfort identifying sales opportunities while supporting customers.
• Self-motivated and able to work independently.
• Dedicated, private workspace for remote work.
• High-speed wired internet; Wi-Fi-only and satellite connections are not accepted.
• Full attendance during paid training.

Responsibilities

• Serve as the first point of contact for customers.
• Help customers solve problems and answer their questions.
• Identify sales opportunities and ways to deliver additional value while supporting customers.
• Work a required Saturday shift around every fourth week, with a day off during that week.
• Work required monthly overtime; additional overtime may be available.

Benefits

• 401(k) contribution and match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays
• Paid training and ongoing development
• Discounted Shentel services in specific areas
• Opportunity to grow into advanced roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed