Mobile Associate
T-Mobile • Wichita, KS6d • Onsite
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Mobile Associate, Store in Store - Retail Sales
T-Mobile•Wichita, KS
•Onsite
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company in a warehouse or club kiosk, providing customers with engaging, knowledgeable service in a high-traffic retail environment. They use digital tools to educate customers, demonstrate products, and recommend solutions, including explaining the value of T-Mobile warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. After completing on-the-job training, associates promote to the Mobile Expert role. The position is described as part-time. Hourly base pay is $18.00, with an additional $5.00 per hour in training pay during the first 90 days. After training, Mobile Experts are eligible for an annualized incentive target of $18,000 per year; actual incentives vary by performance and full-time status. T-Mobile guarantees employees earnings of $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, exceptional customer service by building rapport, trust, and loyalty and exceeding customer expectations.
- Attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Free, year-round access to money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
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