Mobile Associate, Store-In-Store - Retail Sales

T-Mobile • Albuquerque, NM

6d

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, providing energetic, knowledgeable service in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse/club member benefits. Associates complete training in the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. The role offers a base rate of $18 per hour, plus $5 per hour training pay.

Requirements

• High school diploma or GED.
• Customer Satisfaction Management.
• Sales Prospecting.
• Sales Techniques.
• Consultative Selling.
• Customer Service.
• Customer Engagement.
• Coaching.
• Customer Needs Identification.
• Relationship Building.
• Customer Education.
• Sales.
• Customer Communications.
• Communication.
• Product Knowledge.
• Leadership.
• Customer Referrals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Educate customers and showcase the value of T-Mobile warehouse/club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations while continuing to improve customer service skills.
• Provide friendly, exceptional service; establish rapport, trust, and loyalty while adapting to each customer's pace.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Access to commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED