Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, working in a high-traffic retail environment. They educate customers, demonstrate and recommend products and solutions, and explain the value of T-Mobile's warehouse and club member benefits. The role involves using digital tools, building customer relationships, supporting sales activity, and providing outstanding customer experiences as products and customer needs evolve. Associates complete training in the Store-in-Store experience, products, processes, systems, and reference resources. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile's warehouse and club member benefits.
- Complete training on the Store-in-Store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and support store operations.
- Provide friendly, personalized customer service, establish rapport and trust, and work to exceed customer expectations.
- Attract potential customers and drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
