Mobile Associate, Store in Store - Retail Sales

T-Mobile•Jackson, TN

10d•Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, engaging customers in a high-traffic retail setting. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse and club member benefits while providing outstanding customer experiences. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to develop their skills through practice, knowledge sharing, and store operations. After completing the first 90 days of on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The role requires a high school diploma or GED. Six months of customer service and/or retail sales experience is preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. Travel is not required.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations while continuously improving skills.
Provide friendly, exceptional customer service, establish rapport and trust, and meet or exceed customer expectations.
Proactively attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.