Mobile Associate, Store in Store - Retail Sales

T-Mobile•Provo, UT

11d•Onsite

About The Position

T-Mobile is hiring Store-in-Store Mobile Associates to represent the company inside a warehouse or club kiosk. The role involves engaging customers in a high-traffic retail environment, educating them about products and services, demonstrating solutions, and recommending options that meet their needs. Associates use digital tools and customer communication skills to explain the value of T-Mobile’s warehouse and club member benefits and provide a friendly, personalized experience. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They practice skills, share knowledge, and support store operations while continually developing their skills. The role also includes attracting potential customers, following up with customers, collecting referrals, managing “Be Back” processes, and building relationships with new and existing customers. Within the first 90 days, associates receive on-the-job training and may earn hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and support store operations.
Provide friendly, personalized service, build rapport and trust, and work to exceed customer expectations.
Proactively attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.