Mobile Associate, Store-in-Store - Retail Sales
About The Position
T-Mobile Store-in-Store Mobile Associates represent the company inside a warehouse or club kiosk, providing customer service and sales in a high-traffic retail setting. They engage customers, educate them about products and warehouse/club member benefits, demonstrate and recommend solutions, and help customers stay connected. The role involves using digital tools and developing product, process, and systems knowledge through training and ongoing learning. Within the first 90 days, associates receive on-the-job training and hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- Communication skills.
- Relationship-building skills.
- Customer education skills.
- Sales skills.
- Customer communication skills.
- Customer satisfaction management skills.
- Product knowledge.
- Leadership skills.
- Customer referral skills.
- Sales prospecting skills.
- Sales techniques.
- Consultative selling skills.
- Customer service skills.
- Customer engagement skills.
- Coaching skills.
- Customer needs identification skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile's warehouse/club member benefits.
- Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
- Practice skills, share knowledge, and contribute to store operations.
- Provide friendly, personalized service by building rapport, trust, and customer loyalty, and exceeding customer expectations.
- Attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
