Mobile Associate, Store in Store - Retail Sales

T-Mobile•Woodbury, MN

9d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They work in high-traffic retail environments, engaging customers, identifying their needs, educating them about products and services, and recommending wireless solutions. They use digital self-service tools and help customers learn to manage their wireless needs through the T-Mobile app. The role focuses on sales performance, exceptional customer experiences, and quality-of-sale metrics. Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review personal results and current updates to stay customer-ready, practice and share skills, and coordinate with nearby stores and teams to support onboarding and customer service. The position also includes store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. Associates may perform price overrides for specialty offers specific to National Retail. The position requires a high school diploma or GED. Six months of customer service and/or sales experience is preferred, with retail experience preferred. Applicants must be at least 18 years old and legally authorized to work in the United States. Travel is not required. Hourly base pay is $19.50, with $5.00 per hour training pay during the initial training period. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and clear communication to demonstrate T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate the value of products and services and recommend appropriate wireless solutions.
Help customers onboard and learn to self-serve using the T-Mobile app; partner with nearby store locations to support complete customer onboarding.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
Practice skills, share knowledge, and perform store operations and opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customer experiences involving account setup, device support, and account servicing.