Mobile Associate, Store-in-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, working in a high-traffic retail environment. They engage with customers, educate them about products and services, demonstrate and recommend solutions, and explain the value of T-Mobile’s warehouse or club member benefits. The role involves using digital tools, communicating effectively, and creating friendly, personalized customer experiences that build rapport, trust, and loyalty. Associates complete training on the store-in-store experience, products, skills, processes, systems, and reference resources. They continue learning and improving through practice, knowledge sharing, and store operations. Associates attract potential customers, support sales activity, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- Product knowledge.
- Leadership.
- Customer referrals.
- Sales prospecting and sales techniques.
- Consultative selling and sales.
- Customer service and customer engagement.
- Coaching.
- Customer needs identification.
- Communication and customer communications.
- Relationship building.
- Customer education.
- Customer satisfaction management.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage with a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations while continuously improving customer service skills.
- Provide friendly, personalized service that establishes rapport, trust, and customer loyalty.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
