Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Woodstock, GA

10d•Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, serving customers in a high-traffic retail setting. They use digital tools, product knowledge, and effective communication to educate customers, demonstrate solutions, explain warehouse and club member benefits, and provide an excellent customer experience. The position includes training in the Store-in-Store experience, products, processes, systems, and reference resources, as well as ongoing skills practice, knowledge sharing, and store operations. Associates attract prospective customers, support sales, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers. The role pays a base rate of $18.00 per hour, with an additional $5.00 per hour in training pay during the first 90 days. After completing training, Mobile Associates promote to the Mobile Expert role and may qualify for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. T-Mobile describes career growth opportunities and provides eligible employees with a range of benefits.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
Complete training on the Store-in-Store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations.
Provide friendly, exceptional customer service by establishing rapport, trust, and loyalty, and exceeding customer expectations.
Attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.