Mobile Associate, Store-in-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, helping customers in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions as technology and customer needs evolve. The role focuses on creating outstanding customer experiences and helping customers stay connected. Associates use digital tools and effective communication to explain T-Mobile products and warehouse/club member benefits. They complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to develop their skills through practice, knowledge sharing, and store operations. Associates build rapport and customer loyalty, attract potential customers, drive sales, follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers. The position offers an hourly base pay of $19.50, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant. Travel is not required.
Requirements
- High school diploma or GED.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile's warehouse/club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources; practice skills, share knowledge, and perform store operations.
- Provide friendly, exceptional customer service and exceed customer expectations by establishing rapport, trust, and loyalty.
- Proactively attract potential customers to drive sales activity.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
