Mobile Associate, Store in Store - Retail Sales

T-Mobile•Baton Rouge, LA

1d•Onsite

About The Position

The Mobile Associate is the face of T-Mobile inside a warehouse or club kiosk, delivering customer experiences in a high-traffic retail environment. The role involves educating customers about products and services, demonstrating and recommending solutions, and explaining the value of T-Mobile’s warehouse or club member benefits. Associates use digital tools and product knowledge to address changing customer needs and help customers stay connected. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue learning through skills practice and knowledge sharing. They provide friendly, exceptional customer service; build rapport, trust, and loyalty; proactively attract potential customers; and support sales through customer follow-up, referrals, and Be Back processes. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations.
Provide friendly, exceptional customer service and exceed customer expectations.
Establish rapport, trust, and loyalty by connecting with customers personally and matching their pace.
Proactively attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5 per hour during the initial training period, in addition to the stated hourly base pay.
Eligible for an annualized incentive target of $18,000 per year after completing training and promoting to Mobile Expert.