Mobile Associate, Store-in-Store, Retail Sales

T-Mobile•Vestal, NY

19h•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role focuses on solution-based selling, exceptional customer experiences, sales performance, and helping customers use digital self-service tools and the T-Mobile app. Associates complete training and continue developing their product, process, and system knowledge. After completing the first 90 days of on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay during the initial training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer satisfaction and a commitment to advocating for customers and providing exceptional service.
Ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding, including helping customers understand how to use the T-Mobile app for wireless needs.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Provide customer onboarding and help customers understand how to use self-service resources.
Complete training on the in-store experience, products, processes, systems, and reference resources; continuously develop skills and knowledge.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations to support complete customer onboarding.
Practice skills, share knowledge, and participate in store operations, opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and customer loyalty while delivering exceptional service and working to exceed customer expectations.
Reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customer account setup, device support, and account servicing.
Meet sales targets and quality-of-sale metrics while following T-Mobile’s standards.