Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Oak Brook, IL

2d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engaging with customers and helping them stay connected by educating them about products, demonstrating solutions, and recommending options. The role involves using digital tools and communicating the value of T-Mobile’s warehouse and club member benefits. Associates complete training on the store-in-store experience, products, systems, processes, and reference resources, and continue developing their skills through practice and knowledge sharing. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers a $19.50 hourly base pay, plus $5.00 per hour in training pay during the first 90 days. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives; actual incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage with a broad range of customers in a high-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile warehouse and club member benefits.
Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations.
Provide friendly, personalized customer service by establishing rapport, trust, and loyalty and matching the pace of each customer.
Exceed customer expectations and provide exceptional customer experiences.
Proactively attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.