Mobile Associate, Store in Store - Retail Sales

T-Mobile USA • Pinellas Park, FL

1d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, serving customers in a high-traffic retail environment. They use digital tools and product knowledge to educate customers, demonstrate and recommend solutions, and explain the value of T-Mobile's warehouse or club member benefits. The role involves training in T-Mobile's store-in-store experience, products, processes, systems, and reference resources, with ongoing practice and learning. Associates deliver friendly, personalized service, build rapport and customer loyalty, and proactively attract customers and drive sales. Associates receive on-the-job training during their first 90 days; after completing it, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary with performance and full-time status.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources; continually learn and improve.
• Practice skills, share knowledge, and perform store operations.
• Provide excellent, friendly, personalized customer experiences; establish rapport, trust, and loyalty while matching the pace of each customer.
• Proactively attract potential customers to drive sales activity.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Identify customer needs and use product knowledge and consultative selling to recommend solutions.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED