Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Woodbury, MN

9d•Onsite

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships through meaningful interactions, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on achieving sales and quality targets while delivering exceptional customer experiences. Associates use digital tools and solution-based selling to recommend wireless options and help customers understand self-service tools, including the T-Mobile app. They complete training on the in-store experience, products, processes, systems, and resources; review promotions and personal results; and work with nearby store teams to support onboarding, device support, and account servicing. The role also includes store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. Within the first 90 days, associates receive on-the-job training; after completing it, they promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Passion for customer satisfaction and ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to self-serve using the T-Mobile app and other digital tools.
Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and customer loyalty while providing exceptional service and working to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
Partner with nearby store locations to properly onboard customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training and eligibility for hourly training pay during the first 90 days.
Eligibility for an annualized incentive target after promotion to Mobile Expert.