Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Melbourne, FL

6d • Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent the company in a warehouse or club kiosk setting, engaging with customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile warehouse and club member benefits. The role emphasizes creating excellent customer experiences, building trust and loyalty, and driving sales through customer engagement and follow-up.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to develop their skills through practice, knowledge sharing, and store operations. Within the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay during the training period. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.

The role requires a high school diploma or GED, leadership and sales-related skills, and legal authorization to work in the United States. Six months of customer service and/or retail sales experience is preferred. No travel is required.

Requirements

• High school diploma or GED.
• Required skills: leadership, sales techniques, customer education, sales, customer communications, product knowledge, customer referrals, sales prospecting, consultative selling, customer needs identification, communication, customer satisfaction management, customer service, customer engagement, relationship building, and coaching.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Educate customers and showcase the value of T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources; continue learning and improving skills.
• Practice skills, share knowledge, and participate in store operations.
• Provide friendly, personalized service; establish rapport, trust, and loyalty, and exceed customer expectations.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED