Retail Associate Travel Agent
AAA Mid-Atlantic • Tulsa, OK7d • $16 - $20 • Onsite
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Retail Associate Travel Agent (In-Store Sales)
AAA Mid-Atlantic•Tulsa, OK
•$16 - $20•Onsite
About The Position
AAA Club Alliance is hiring a sales-driven Retail Associate Travel Agent to help clients plan domestic and international travel, including cruises, land tours, flights, and hotels. The role is based in an AAA store in Tulsa, Oklahoma. Candidates may be new to the travel industry or experienced, provided they have strong sales and customer-service skills, a willingness to learn, and comfort with new technology. The position includes structured training, coaching, mentorship, ongoing learning, and a required certification, with a career path to Travel Agent and Senior Travel Agent roles. Company-sponsored IATAN cards provide access to travel discounts and personal travel opportunities at exclusive rates, and employees may participate in paid educational trips. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., and Saturday, 9:00 a.m. to 1:00 p.m., with Sundays off, for a 37.5-hour work week. The starting base compensation is $15.54 to $20 per hour, adjusted based on experience, geographic location, and other job-related factors as permitted by law. The role is eligible for monthly incentive pay, with an average payout of $550 to $1,100 per month after approximately six months of employment. Benefits include medical, dental, and vision coverage, retirement plans, paid time off, paid holidays, parental leave, a free AAA membership, and learning reimbursement.
Requirements
- At least one year of retail experience.
- Excellent communication and customer-service skills.
- Strong organizational ability.
- Proficiency with travel booking systems and web-based applications.
- Working knowledge of geography.
- Obtain the Certified Travel Associate (CTA) designation within two years of hire; the company covers program and testing costs and provides paid time to complete the certification.
- Satisfactory pre-employment and post-employment screening results, including criminal, drug, and state and/or vendor-specific screenings.
- Ability to obtain any necessary membership license or other license required to perform the essential functions of the position.
Nice To Haves
- An associate degree or graduation from a travel school.
- At least one year of experience as a retail/leisure travel agent or comparable travel experience.
Responsibilities
- Create domestic and international travel experiences, including cruises, land tours, flights, and hotels.
- Use personal travel experiences to inspire and guide clients.
- Build long-term client relationships and encourage repeat business.
- Use AAA’s travel strategy to support sales success and achieve sales goals.
- Process bookings, payments, and travel documentation in compliance with ARC, DOT, and AAA policies.
- Educate clients about AAA benefits, exclusive travel perks, and the AAA-branded credit card.
- Resolve client concerns under management guidance.
- Attend promotional events, training, and familiarization trips to maintain industry knowledge.
Benefits
- Medical, dental, and vision plan options.
- Retirement plans, including a 401(k) with company match up to 7%.
- More than three weeks of accrued paid time off in the first year; the benefits section also states two or more weeks within the first year.
- Up to two weeks of paid parental leave.
- Paid company holidays.
- Company-sponsored IATAN card for travel discounts and personal travel opportunities at exclusive rates.
- Paid educational trips.
- Company-covered CTA program and testing costs, with paid time to complete the certification.
- Company-provided volunteer opportunities and one volunteer day per year.
- Free AAA membership.
- Continual learning reimbursement up to $5,250 per year.
- Monthly incentive pay eligibility, averaging $550 to $1,100 per month after approximately six months of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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