Mobile Associate, Store-In-Store - Retail Sales, Bilingual Preferred

T-Mobile•McDonough, GA

3d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They use digital tools and solution-based selling to support customer onboarding and help customers use self-service tools, including the T-Mobile app. Associates are expected to meet sales and quality-of-sale targets while providing exceptional customer experiences. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. Upon completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position includes store operations and kiosk security responsibilities, as well as collaboration with nearby stores and teams to support customers.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.
No travel required.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.
Bilingual ability preferred.

Responsibilities

Proactively engage customers in a high-traffic retail environment using digital tools and effective communication to educate them about T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend products and services.
Help customers onboard and understand how to use the T-Mobile app and other self-service tools for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Partner with nearby store locations to ensure customers are properly onboarded; practice skills, share knowledge, and support store operations.
Perform opening and closing procedures, carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing exceptional service and exceeding customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support customer account setup, device support, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the initial training period.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.