Mobile Associate, Store-in-Store - Retail Sales, Bilingual Preferred Spanish

T-Mobile • Montgomery, IL

2d

About The Position

Mobile Associates, Store-in-Store bring the T-Mobile brand to life within National Sales partner locations. They engage customers in a high-traffic retail environment, identify needs, and educate, demonstrate, and recommend T-Mobile products and services. The role focuses on solution-based selling, exceptional customer experiences, sales performance, and quality-of-sale metrics.

Associates use digital self-service tools during customer interactions and onboarding, help customers learn to use the T-Mobile app, and partner with nearby stores and teams to support account setup, device support, and account servicing. They complete training, stay informed about promotions and updates, practice and share skills, and perform store operations and opening and closing procedures. The position also involves securing kiosk cabinets and assets, maintaining keys, following up with customers, capturing referrals, managing Be Back processes, and using price overrides for eligible National Retail specialty offers.

The stated hourly base pay is $19.50, with $5.00 per hour training pay during the first 90 days. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary with performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience.
• Passion for customer satisfaction and ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience preferred.
• Spanish bilingual ability preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Use digital self-service tools and help customers understand onboarding, self-service options, and the T-Mobile app.
• Complete required training and stay current on personal results, promotions, products, processes, systems, and reference resources.
• Partner with nearby store locations and teams to support customer onboarding, account setup, device support, and account servicing.
• Practice and share skills, support store operations, and perform opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty by providing exceptional customer service and exceeding customer expectations.
• Proactively contact potential customers, follow up with customers, capture referrals, and manage Be Back processes.
• Perform price overrides for specialty offers specific to National Retail.
• Meet sales performance targets and quality-of-sale metrics.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits and back-up care.
• Enhanced family support and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of at least $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED