Mobile Associate, Store-in-Store | Bilingual, Spanish Preferred- Retail Sales

T-Mobile•Gaithersburg, MD

9d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services through demonstrations and solution-based recommendations. They use digital self-service tools and support onboarding so customers can manage their wireless needs using the T-Mobile app. Associates are expected to meet sales and quality targets while providing excellent customer experiences. Within the first 90 days, they receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role includes kiosk operations and coordination with nearby stores and teams.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Spanish bilingual ability is preferred.
Retail environment experience is preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools to communicate, educate, and showcase T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Use digital self-service tools during customer interactions and onboarding, and help customers learn to use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and resources; review personal results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills, practice and share knowledge, and partner with nearby stores to support customer onboarding.
Perform store operations, opening and closing procedures, secure kiosk cabinets and assets, carry kiosk cabinet keys, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional customer service and strive to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and develop relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leaders and teams to support customers with account setup, device support, and account servicing.