Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred | Spanish

T-Mobile • Houston, TX

1d • Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand inside National Sales partner locations. They engage customers in a busy retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They use solution-based selling and digital self-service tools to recommend wireless solutions, help customers understand the T-Mobile app, and deliver strong customer experiences while meeting sales and quality targets.

The role includes completing training on T-Mobile’s in-store experience, products, processes, systems, and resources; reviewing personal results and current promotions; partnering with nearby stores and leaders to support onboarding and customer service; and performing skills practice, knowledge sharing, and store operations. Opening and closing procedures include carrying kiosk cabinet keys, securing kiosks and assets, and reporting lost keys or assets to a manager. Associates may also perform price overrides for specialty offers specific to National Retail. The position offers on-the-job training during the first 90 days. After training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience.
• Passion for customer satisfaction and the ability to connect authentically with customers while balancing customer experience and performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience is preferred.
• Spanish bilingual ability is preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and clear communication to showcase T-Mobile solutions.
• Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
• Use digital self-service tools during customer interactions and onboarding, and help customers learn to use the T-Mobile app for wireless needs.
• Deliver an exceptional customer experience, build rapport and trust, and work to exceed customer expectations and performance goals.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
• Partner with nearby store locations, leaders, and teams to support customer onboarding, account setup, device support, account servicing, and issue resolution.
• Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
• Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
• Perform price overrides for specialty offers specific to National Retail.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Hourly training pay of $5 per hour during the first 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED