Mobile Associate, Store-in-Store - Retail Sales, Bilingual Preferred Spanish

T-Mobile USA•Montgomery, IL

20h

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, working within National Sales partner locations to bring the brand to life through active customer engagement. They create excitement around T-Mobile products and services and build customer relationships through meaningful interactions. They identify customer needs, educate and demonstrate solutions, and recommend products and services while meeting sales, customer-experience, and quality-of-sale goals. The role operates in a high-traffic retail environment and uses digital tools, including T-Mobile’s self-service tools and app, during customer interactions and onboarding. Associates complete training on the in-store experience, products, processes, systems, and resources; review results and promotions to remain customer-ready; and continually develop their skills. They also coordinate with nearby stores and teams to support onboarding, device support, account setup, and account servicing. Store operations include practicing and sharing skills, opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. The position requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Spanish is preferred. The hourly base pay is $19.50, with $5.00 per hour in training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. T-Mobile offers eligible employees medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family-building benefits; backup care and family support; childcare subsidy; tuition assistance and college coaching; disability and other voluntary insurance coverage; mobile service and home internet discounts; pet insurance; and commuter and transit programs. The company describes career growth opportunities and is an Equal Opportunity Employer.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
Passion for customer satisfaction and customer advocacy; ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience preferred.
Spanish bilingual ability preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools to communicate with customers, educate them, and demonstrate the value of T-Mobile solutions.
Leverage digital self-service tools during customer interactions and onboarding, including helping customers understand and use the T-Mobile app.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Complete training on the in-store experience, new skills, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, and perform store operations, opening, and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, engaging service and matching the pace of each customer.
Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leaders and teams to support customer account setup, device support, and account servicing.
Meet sales targets, provide exceptional customer experiences, and meet quality-of-sale metrics.