Mobile Associate, Store-in-Store | Bilingual, Spanish Preferred- Retail Sales

T-Mobile USA•Gaithersburg, MD

About The Position

Mobile Associates, Store-in-Store work within T-Mobile’s National Sales partner locations as part of the Retail Team. They bring the T-Mobile brand to life through active customer engagement in high-traffic retail environments, building relationships and creating excitement around products and services. Associates identify customer needs, educate customers, demonstrate solutions, and recommend wireless products and services while balancing customer experience with sales and quality goals. The role includes helping customers use digital self-service tools and the T-Mobile app, supporting onboarding, completing training, reviewing promotions and performance results, and learning updated products, processes, and systems. Associates also collaborate with nearby store teams and leaders to support account setup, device support, and account servicing. Store operations include skills practice, sharing knowledge, opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. Associates may conduct outreach, follow up with customers, capture referrals, manage Be Back processes, and perform price overrides for specialty National Retail offers. The position requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Spanish is preferred. The role does not require travel and is not DOT-regulated or safety-sensitive. Hourly base pay is $19.50, with an additional $5.00 per hour in training pay during the first 90 days. After training, Mobile Associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, which varies based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Customer-focused and able to connect with customers, build rapport, and provide exceptional service.
Able to balance customer experience with performance goals.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.

Nice To Haves

Spanish language ability preferred.
Retail environment experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools to communicate, educate, and demonstrate T-Mobile solutions.
Identify customer needs and use solution-based selling to recommend wireless products and services.
Help customers understand self-service options and use the T-Mobile app for wireless needs, supporting onboarding and customer satisfaction.
Complete training on the in-store experience, products, processes, skills, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations and leadership to support onboarding, account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, personalized service and balancing customer experience with performance goals.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Meet sales, customer experience, and quality-of-sale performance targets.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training pay of $5.00 per hour during the first 90 days.
Eligible for an annualized incentive target of $18,000 after training and promotion to Mobile Expert.
Guaranteed earnings of at least $20 per hour inclusive of base pay and incentives.