Mobile Associate- Retail Sales, Store in Store, Bilingual, Spanish Preferred

T-Mobile•Lawrence, NY

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships through meaningful interactions, identify customer needs, and educate customers about T-Mobile products and services. They demonstrate and recommend wireless solutions, use digital self-service tools, and help customers learn to use the T-Mobile app. Associates are expected to meet sales and quality-of-sale targets while providing exceptional customer experiences. The role includes completing training on the in-store experience, products, processes, systems, and reference resources; reviewing personal results, promotions, and updates; and partnering with nearby stores and leadership to support onboarding, device support, and account servicing. Associates also participate in skills practice, knowledge sharing, store operations, and opening and closing procedures, including securing kiosk cabinets and assets. The position can include proactively reaching out to potential customers, following up with customers, capturing referrals, managing Be Back processes, and performing price overrides for specialty National Retail offers. The listed hourly base pay is $21.50, plus $5.00 per hour in training pay. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, with actual incentives varying by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Coaching skills.
Communication skills.
Consultative selling skills.
Customer communications skills.
Customer education skills.
Customer engagement skills.
Customer needs identification skills.
Customer referral skills.
Customer satisfaction management skills.
Customer service skills.
Leadership skills.
Product knowledge.
Relationship-building skills.
Sales skills.
Sales prospecting skills.
Sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.
Spanish language ability is preferred.

Responsibilities

Proactively engage customers in a high-traffic retail environment using digital tools and effective communication to explain T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand self-service options, including use of the T-Mobile app, during onboarding and customer interactions.
Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to remain customer-ready.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, and perform store operations and opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing friendly, customer-focused service and exceeding customer expectations.
Reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.