Mobile Associate, Store-in-Store, Bilingual, Spanish Preferred

T-Mobile USA • Atlanta, GA

1d • Onsite

About The Position

T-Mobile is hiring a Store-in-Store Mobile Associate to represent the company in a warehouse or club kiosk setting. The role focuses on creating excellent customer experiences in a high-traffic retail environment by educating customers, demonstrating products, recommending solutions, and explaining the value of T-Mobile’s warehouse and club member benefits. Spanish is preferred.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to develop their skills through practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

The role offers a base rate of $18 per hour, plus $5 per hour in training pay during the initial training period. Actual incentives vary based on performance and full-time status. T-Mobile also describes career development opportunities and a broad benefits package for eligible employees.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment (preferred).
• Spanish language skills (preferred).

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources.
• Continuously learn and improve skills to provide a strong customer experience.
• Practice skills, share knowledge, and perform store operations.
• Build rapport, trust, and loyalty by providing friendly, personalized service and adapting to the customer's pace.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Provide exceptional service and exceed customer expectations.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED