Mobile Associate, Store-In-Store - Retail Sales, Bilingual Preferred

T-Mobile USA•Mcdonough, GA

About The Position

Mobile Associates, Store-in-Store work within National Sales partner locations and bring the T-Mobile brand to life through active customer engagement. They create energy around T-Mobile products and services, build relationships with customers, identify their needs, and educate, demonstrate, and recommend suitable wireless solutions. The position is based in a high-traffic retail environment where customer needs, technology, and the retail experience continually evolve. Associates use digital tools and self-service resources during customer interactions and onboarding, including helping customers understand how to use the T-Mobile app. They complete training on the in-store experience, products, processes, systems, and reference resources, and review results and promotions to remain prepared. They collaborate with nearby stores and teams to support onboarding, account setup, device support, and account servicing. The role also includes store operations and opening and closing procedures, including securing kiosk cabinets and assets. The position pays an hourly base rate of $18.00, plus $5.00 per hour in training pay during the first 90 days. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, which varies based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Bilingual ability is preferred, as indicated in the job title.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills include coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer-needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.
Bilingual ability.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and demonstrate the value of T-Mobile solutions.
Leverage digital self-service tools during customer interactions and onboarding, and help customers use the T-Mobile app for their wireless needs.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Complete training on the in-store experience, products, processes, systems, and reference resources; continuously develop skills and knowledge.
Review personal results, promotions, and updates on the Hub to remain customer ready.
Partner with nearby store locations to fully onboard customers and support customer experience needs.
Practice skills, share knowledge, and perform store operations, opening, and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by providing exceptional customer service and adapting interactions to customers.
Proactively contact potential customers to drive sales; follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.
Meet sales, customer experience, and quality-of-sale targets.