Mobile Associate, Store-In-Store - Retail Sales, Bilingual, Spanish Preferred

T-Mobile•Littleton, CO

1d•Onsite

About The Position

T-Mobile Store-in-Store Mobile Associates represent the company in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engaging with customers, educating them about products and services, demonstrating technology, and recommending solutions. The role emphasizes delivering outstanding customer experiences, building rapport and trust, and helping customers stay connected. The position includes training in the store-in-store experience, products, processes, systems, and reference resources. After completing the initial on-the-job training, associates promote to the Mobile Expert role.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment (preferred).
Spanish language skills are preferred.

Responsibilities

Proactively engage with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; practice skills, share knowledge, and support store operations.
Provide friendly, personalized customer service by matching the customer's pace, establishing rapport, and building trust and loyalty.
Attract potential customers and drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training pay of $5.00 per hour during the first 90 days.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.