Mobile Associate-Retail Sales, Bilingual Preferred ,Spanish

T-Mobile USA • Columbus, OH

5d • Onsite

About The Position

Mobile Associates are members of T-Mobile’s Retail Team of Experts and serve as brand ambassadors, building energy and excitement around T-Mobile products and services. They help customers find device and service solutions by learning about individual needs, demonstrating technology, and recommending personalized options. This is a learning role that develops the skills and proficiencies needed to advance to Mobile Expert. New associates must successfully complete new employee training. Spanish is preferred.

Associates provide a world-class customer experience, build customer loyalty, and use digital tools to demonstrate T-Mobile’s network, plans, and services. They continue developing knowledge of wireless technology, in-store processes, systems, and reference resources, and partner with employees across business and customer service channels to resolve issues and support customers. The role offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience.
• Passion for customer advocacy and connecting with customers.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and resolving issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.
• Spanish language skills.

Responsibilities

• Help customers resume their shopping journey, whether online, through Customer Care, or in-store.
• Explore customers’ individual needs and provide hands-on demonstrations of technology in-store.
• Use side-by-side selling to recommend personalized device and service solutions, including accessories and IoT devices.
• Handle service and sales needs with composure, integrity, and compassion.
• Use digital tools to demonstrate T-Mobile coverage, plans, and services.
• Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
• Use time between customer interactions to learn about wireless and technology innovations.
• Partner with T-Mobile employees across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED