Mobile Associate - Retail Sales, Bilingual, Spanish, Portuguese Preferred

T-Mobile USA • Kearny, NJ

1d

About The Position

At T-Mobile, this role supports retail operations by engaging customers and helping address their technology and service needs in a fast-paced environment. The Mobile Associate builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. The position develops customer interaction, digital tool usage, and service plan recommendation skills. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources, while helping strengthen customer relationships and loyalty.

The role includes required training in retail processes, systems, and wireless technology innovations. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The stated hourly base pay is $20.50, plus $5.00 per hour training pay.

The role is not travel-required, DOT-regulated, or safety-sensitive. T-Mobile provides a comprehensive benefits package to eligible employees, including medical, dental, and vision insurance; retirement and stock programs; paid time off and holidays; family and education support; and other voluntary benefits and discounts.

Requirements

• High school diploma or GED.
• Required skills: change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales, and teamwork orientation.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment is preferred.
• Spanish bilingual ability; Portuguese is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Use digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Perform other duties or projects as assigned by business management.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Access to commuter and transit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED