Mobile Associate - Retail Sales, Bilingual, Spanish Preferred

T-Mobile•Lake Worth, TX

About The Position

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The Mobile Associate builds product knowledge, demonstrates technology solutions, and assists customers throughout their shopping journey. The role involves developing customer interaction skills, using digital tools, and recommending service plans. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work supports a strong customer experience, customer relationships, and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position also includes other duties and projects as assigned by business management.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Passionate customer advocate who connects authentically and enjoys engaging with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.
Spanish preferred.

Responsibilities

Develop customer service and sales proficiency to provide personalized technology and service solutions.
Use digital tools to demonstrate network coverage, service plans, and product features.
Complete required training on retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.
Perform other duties and projects as assigned by business management.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary accidental death and dismemberment coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5 per hour in addition to the stated $18 hourly base pay during training.