Mobile Associate - Retail Sales, Bilingual, Preferred | Spanish

T-Mobile • Carrollton, TX

1d • Onsite

About The Position

Mobile Associates are members of a Retail Team of Experts who represent the T-Mobile brand and help create energy and excitement around its products and services. They connect with customers, identify individual needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role in which associates build the skills and proficiencies needed to advance to Mobile Expert. New associates must successfully complete employee training. The role requires 6 months of customer service and/or sales experience; retail experience is preferred. A high school diploma or GED is required. Applicants must be at least 18 years old and legally authorized to work in the United States. Spanish is preferred. The stated hourly base pay is $18.00, with an additional $5.00 per hour in training pay during the first 90 days. After completing training and promoting to Mobile Expert, associates are eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Passionate customer advocacy and a desire to connect with customers authentically.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• Successfully complete new employee training.

Nice To Haves

• Spanish language ability is preferred.
• Experience in a retail environment is preferred.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ needs and provide hands-on demonstrations of current technology in the store.
• Use side-by-side selling to recommend personalized device, service, accessory, and IoT solutions.
• Address service and sales needs with composure, integrity, and compassion.
• Use digital tools during customer interactions and onboarding to demonstrate network coverage, plans, and services.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Use time between customers to seek information and learn about wireless and technology innovations.
• Build relationships and collaborate with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small business leads.
• Support team initiatives and contribute to an inclusive environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary accidental death and dismemberment coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED