Mobile Associate - Retail Sales, Bilingual, Spanish Preferred
About The Position
The Mobile Associate supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. It requires developing customer interaction skills, using digital tools, and recommending service plans. Success is measured by customer satisfaction, product knowledge, and effective use of digital resources. The work enhances the customer experience and supports organizational goals by fostering customer relationships and loyalty. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Spanish is preferred.
Requirements
- High school diploma or GED.
- Passion for advocating for customers and connecting authentically.
- Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
- Ability to balance customer needs and performance goals.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
- Spanish language skills.
Responsibilities
- Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
- Use digital tools to demonstrate network coverage, service plans, and product features.
- Complete required training in retail processes, systems, and wireless technology innovations.
- Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
- Perform other duties and projects as assigned by business management.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family-building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability coverage
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
