Mobile Associate - Retail Sales, Bilingual, Spanish Preferred

T-Mobile•Streamwood, IL

11d•Onsite

About The Position

Mobile Associates are members of a T-Mobile Retail Team of Experts who bring the brand to life as ambassadors for its products and services. They build customer connections, learn to uncover customer needs, and educate, demonstrate, and recommend device and service solutions in a fast-paced retail environment. This is a learning role that prepares associates to progress to Mobile Expert; new associates are required to successfully complete training. The role involves helping customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrating technology; and recommending personalized device, service, accessory, and IoT solutions. Associates use digital tools to demonstrate coverage, plans, and services, complete training on the in-store experience and systems, and use time between customer interactions to build their wireless and technology knowledge. They also work with colleagues across business and customer service channels to resolve issues, identify and hand off small-business leads, and support team initiatives and an inclusive environment. Hourly base pay is $19.50, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The posting prefers Spanish but does not state that it is required.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Passionate customer advocacy and a desire to connect authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Spanish language ability is preferred.
Retail environment experience is preferred.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore individual customer needs and provide hands-on demonstrations of current technology.
Recommend personalized device, service, accessory, and IoT solutions through side-by-side selling.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage, plans, and services.
Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.