Mobile Associate, Store-in-Store, Bilingual, Spanish Preferred

T-Mobile•Denver, CO

1d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting. They work in a high-traffic retail environment, engaging with customers and using digital tools to educate them, demonstrate products, and recommend solutions. Associates showcase the value of T-Mobile’s warehouse and club member benefits while delivering outstanding customer experiences. They complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to build their skills through practice, knowledge sharing, and store operations. After completing the initial on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The role requires effective communication, customer education, relationship building, and sales skills. Associates establish rapport and trust, identify customer needs, provide exceptional service, attract potential customers, and follow up with customers. They also collect referrals, handle Be Back processes, and build relationships with new and existing customers. Spanish is preferred, as reflected in the posting title.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment (preferred).
Spanish language skills (preferred in the job title).

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations while continuously improving customer service skills.
Establish rapport and trust, match the pace of customers, and provide exceptional service that exceeds customer expectations.
Proactively attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training and hourly training pay during the first 90 days.
Annualized incentive target of $18,000/year after promotion to Mobile Expert, with actual incentives varying by performance and full-time status.
Guaranteed earnings of $20/hour inclusive of base pay and incentives.