Retail Store Associate

Goodwill Industries of Middle Tennessee•Shelbyville, TN

About The Position

The Retail Store Associate provides customer service to donors and customers during daily store operations and helps achieve preset sales goals. The associate prepares donated items for retail sale and prioritizes service to customers and donors. The role promotes a positive work environment that reflects the organization’s vision, mission, and core values of Teamwork, Respect, Uprightness, and Empowerment in interactions with team members, donors, customers, management, and persons served. The position includes cashiering, merchandise production and preparation, stocking, merchandising, housekeeping, and customer service. Associates follow store policies and procedures, merchandising standards, safety practices, and attendance requirements, and perform other duties assigned by management.

Requirements

No high school diploma or GED is required.
No previous experience is required.
Ability to communicate effectively with supervisors, employees, and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Ability to problem-solve, prioritize, and multitask.
Excellent decision-making skills.
Strong attention to detail.
Ability to perform basic arithmetic and manage a budget.
Ability to operate a cash register.
Basic computer skills, including basic Excel and email.
Ability to stand, bend, and reach for the duration of the shift.
Ability to lift, push, and pull a minimum of 50 pounds.

Nice To Haves

Experience in retail, customer service, or production is preferred.

Responsibilities

Provide courteous, enthusiastic service to customers and donors.
Perform register tasks, including verifying funds, accurately counting down the register, and keeping register areas clean and stocked.
Use proper phone etiquette and the paging system; follow loss-prevention procedures.
Maintain floor visual presentations and rotate merchandise properly.
Perform store housekeeping, including sweeping, mopping, vacuuming, wiping shelves, and dusting in applicable store and work areas.
Follow the retail dress code and perform opening and closing procedures according to retail policy.
Price donated products to meet production standards and store sales goals.
Select quality donated products for e-commerce goals.
Promote and adhere to the organization’s mission and values.
Transfer saleable items to the sales floor to keep the store stocked in accordance with production goals.
Prepare products for shipping according to standard operating procedures.
Be available to customers and maintain a high level of customer service.
Be at the designated work area and ready to work by the scheduled time.
Follow merchandising standards, including product placement and stock rotation.
Comply with company policies, procedures, and legal requirements.
Help maintain a safe and welcoming environment for employees and customers, and wear personal protective gear.
Maintain regular, reliable attendance.
Perform other duties as assigned by management.