Retail Store Associate

Rowan•Dedham, MA

4d•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Legacy Place studio. The associate creates an exceptional piercing and shopping experience by helping customers with ear piercings, recommending and styling jewelry, explaining procedures and aftercare, and bringing Rowan’s brand, product knowledge, and ear-stacking experience to life through customer interactions. The role is hourly and non-exempt and reports to the Studio Manager. The associate supports sales, studio upkeep, inventory, transactions, customer records, and daily operations while collaborating with Studio Managers and Studio Nurse Piercers. The role requires weekend availability, as well as the ability to work nights and holidays. It involves standing for a full eight-hour shift and may include climbing ladders, bending, lifting, pushing, and reaching; associates must be able to lift up to 25 pounds. Rowan will consider reasonable accommodations for individuals with disabilities, subject to the stated limits related to hardship, job performance, and safety.

Requirements

Must be able to work weekends, nights, and holidays.
Strong communication skills.
Strong basic math skills.
Ability to lift up to 25 pounds.
Ability to stand for a full eight-hour shift; tasks may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Independent thinker with a can-do attitude.
Commitment to delivering exceptional customer service and working well with others.
Flexibility and willingness to help the team.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.
Friendly, outgoing, personable manner and enjoyment of spending time with people.
Ability to stay productive in both busy and quieter environments.

Responsibilities

Warmly greet and welcome customers, helping create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer customer questions about piercing procedures, aftercare, and products in person and by phone.
Promote and upsell Rowan products, including non-piercing jewelry and aftercare kits.
Maintain current knowledge of product materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics by communicating the value of Rowan’s services and products and converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with necessary supplies, jewelry, piercing products, and cleaning products.
Follow health and safety regulations, especially those related to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Collaborate with Studio Managers and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions and support studio-wide goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct stock checks and replenish displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.