Mobile Associate, Store in Store - Retail Sales

T-Mobile • Kailua Kona, HI

7d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk. They work in a high-traffic retail environment, using their knowledge and energy to help customers navigate evolving technology and meet their connectivity needs. The role involves educating customers, demonstrating products, recommending solutions, and showcasing the value of T-Mobile’s warehouse and club member benefits.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. After completing on-the-job training, typically within the first 90 days, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. The listed hourly base pay is $20.50, with an additional $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

This position requires a high school diploma or GED and at least 18 years of age. Six months of customer service and/or retail sales experience is preferred. Applicants must be legally authorized to work in the United States. Travel is not required, and the position is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Relationship-building skills.
• Customer education skills.
• Sales skills.
• Customer communication skills.
• Customer satisfaction management skills.
• Product knowledge.
• Leadership skills.
• Customer referral skills.
• Sales prospecting skills.
• Sales techniques.
• Consultative selling skills.
• Customer service skills.
• Customer engagement skills.
• Coaching skills.
• Customer needs identification skills.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and support store operations.
• Provide friendly, engaging service; establish rapport, trust, and loyalty; and exceed customer expectations.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED