Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Tampa, FL

7d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in busy retail environments, identify customer needs, explain and demonstrate products and services, and recommend wireless solutions. The role focuses on building customer relationships, delivering an exceptional experience, meeting sales and quality targets, and helping customers use digital self-service tools and the T-Mobile app.

Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review personal results, promotions, and updates to stay customer-ready, and work with nearby stores and teams to support customer onboarding, device support, and account servicing. The position also involves practicing and sharing skills, supporting store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets to a manager.

The stated hourly base pay is $18.00, plus $5.00 per hour in training pay during on-the-job training in the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience.
• Passionate customer advocacy and ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment using digital tools, effective communication, and product demonstrations.
• Identify customer needs and use solution-based selling to explain the value of T-Mobile products and services.
• Recommend wireless solutions and guide customers through onboarding, self-service, and use of the T-Mobile app.
• Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
• Continue learning and practicing skills to improve customer experience.
• Partner with nearby store locations to fully onboard customers.
• Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
• Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty by providing friendly, engaging service and matching the customer's pace.
• Proactively contact potential customers to drive sales; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support customer account setup, device support, and account servicing.
• Meet sales performance targets, provide exceptional customer experiences, and meet quality-of-sale metrics.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED