Retail Store Associate

Rowan•Westport, CT

7d•$17 - $20•Onsite

About The Position

Rowan is seeking an enthusiastic, customer-focused Retail Store Associate for its Westport studio. The associate creates a welcoming piercing and shopping experience, supports the team on weekends, assists customers with ear piercings and jewelry selection, and helps maintain the studio’s cleanliness and safety standards. The role brings Rowan’s brand, product knowledge, and ear-stacking expertise to life through customer interactions. It is an hourly, non-exempt position reporting to the Studio Manager. Candidates should have open and flexible availability, including week-to-week flexibility. The role combines customer service and sales with studio upkeep, inventory, teamwork, and administrative work. Associates greet and assist customers, help with appointments and transactions, recommend jewelry and related products, explain piercing and aftercare information, maintain displays and supplies, and keep accurate customer records. Candidates must be able to work weekends, nights, and holidays. The physical demands include standing for an eight-hour shift and tasks such as climbing ladders, bending, lifting, pushing, and reaching; the role requires lifting up to 25 pounds. Rowan states it will consider reasonable accommodations, subject to the conditions described in the posting.

Requirements

Must be able to work weekends, nights, and holidays.
Open and flexible availability, including flexibility from week to week.
Strong communication skills.
Strong basic math skills.
Ability to stand for a full eight-hour shift.
Ability to perform tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist.
Ability to lift up to 25 pounds.
Independent thinker with a can-do attitude.
Commitment to delivering exceptional customer service.
Able to thrive in a busy environment and stay productive when it is quieter.
Friendly, outgoing, personable, and able to work as part of a team.
Flexible and willing to lend a helping hand.
Dependable and able to follow through on commitments.

Nice To Haves

Retail or service industry experience.
Interest in jewelry and helping customers choose earrings.

Responsibilities

Warmly greet and welcome customers, helping create a celebratory environment.
Check customers in or help them book appointments using POS, technology, and software systems.
Help customers choose and style piercings and hypoallergenic non-piercing jewelry.
Answer questions about piercing procedures, aftercare, and product details in person and by phone.
Promote and upsell non-piercing jewelry, aftercare kits, and related products.
Maintain current knowledge of product materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics by communicating the value of services and products and converting piercing customers into non-piercing jewelry customers.
Keep the studio clean, organized, and stocked with supplies, jewelry, and piercing and cleaning products.
Follow health and safety regulations, particularly those relating to piercing procedures and hygiene.
Assist managers with receiving, restocking, pricing, displaying, cleaning, and maintaining inventory and visual displays.
Work with the Studio Manager and Studio Nurse Piercers to provide seamless customer service.
Participate in team meetings and training sessions to improve skills and product knowledge.
Support studio-wide goals and a positive work environment.
Accurately process sales, returns, and exchanges.
Conduct regular stock checks and replenish displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.