Mobile Associate, Store-in-Store - Retail Sales, Bilingual

T-Mobile•Tampa, FL

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the T-Mobile brand within National Sales partner locations. They create customer engagement and excitement around T-Mobile products and services in a high-traffic retail environment. The role focuses on building customer relationships, identifying needs, educating and demonstrating solutions, and recommending wireless products and services. Associates are expected to meet sales, customer experience, and quality-of-sale targets while using digital tools and helping customers learn to self-serve through the T-Mobile app. Associates complete training on the in-store experience, products, processes, systems, and reference resources, and stay current on personal results, promotions, and updates. They partner with nearby store teams to support customer onboarding and account needs, participate in skills practice and knowledge sharing, and complete store operations and opening and closing procedures. The role includes securing kiosk cabinets and assets and reporting lost keys or assets. Associates may conduct follow-ups, capture referrals, manage Be Back processes, proactively contact potential customers, and perform price overrides for National Retail specialty offers. The position requires a high school diploma or GED and applicants must be at least 18 years old and legally authorized to work in the United States. Six months of customer service and/or sales experience is preferred, with retail experience preferred. The stated hourly base pay is $18.00, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Travel is not required.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, customer engagement, customer needs identification, customer service, leadership, product knowledge, relationship building, sales, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail environment preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and demonstrate T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding; identify customer needs and apply solution-based selling techniques to demonstrate the value of products and services.
Recommend wireless solutions and help customers understand how to self-serve and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
Continue learning and improving skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
Carry kiosk cabinet keys, lock and secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty with customers and provide exceptional service that exceeds customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience.