Mobile Associate, Store-in-Store - Retail Sales, Bilingual

T-Mobile USA•Tampa, FL

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. In a high-traffic retail environment, they engage customers, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They use digital self-service tools and help customers understand how to use the T-Mobile app and manage wireless needs. Associates are expected to meet sales and quality targets while providing an exceptional customer experience. The role includes completing training on T-Mobile’s in-store experience, products, processes, systems, and resources; staying current on personal results and promotions; and continuing to develop customer-service and sales skills. Associates also coordinate with nearby stores and teams to support customer onboarding, account setup, device support, and account servicing. Store operations include skills practice, knowledge sharing, opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. The position is listed at an hourly base pay of $18.00, with $5.00 per hour training pay during the first 90 days. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. Travel is not required.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, customer engagement, customer needs identification, customer service, leadership, product knowledge, relationship building, sales, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
Identify customer needs and use solution-based selling techniques to demonstrate and recommend T-Mobile products and services.
Help customers use digital self-service tools and the T-Mobile app, including during onboarding, to manage wireless needs.
Meet sales performance targets and quality-of-sale metrics while providing exceptional customer experiences.
Complete training on the in-store experience, products, processes, systems, and reference resources; continuously learn and improve skills.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations and teams to onboard customers and support account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and customer loyalty; proactively reach out to potential customers, follow up, capture referrals, and manage Be Back processes.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support the customer experience.