Mobile Associate, Store in Store - Retail Sales, Bilingual

T-Mobile USA • Forney, TX

8h • Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role focuses on solution-based selling, customer satisfaction, sales performance, and quality of sale metrics. Mobile Associates complete on-the-job training and, after completion, promote to the Mobile Expert role.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: coaching, communication, customer engagement, customer needs identification, customer service, leadership, product knowledge, relationship building, sales, and sales techniques.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools effectively and showcase the value of T-Mobile solutions.
• Identify customer needs and use solution-based selling to demonstrate and recommend products and services.
• Help customers understand how to self-serve and use the T-Mobile app for their wireless needs.
• Complete training on the in-store experience, products, processes, systems, and reference resources.
• Review personal results, promotions, and Hub updates to remain customer ready.
• Continuously develop skills to improve the customer experience.
• Partner with nearby store locations to support complete customer onboarding.
• Practice skills, share knowledge, and perform store operations and opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty by providing friendly, engaging, customer-focused service.
• Proactively contact potential customers to drive sales activity.
• Follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Work with nearby leadership and teams to support customers with account setup, device support, and account servicing.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED