Mobile Associate, Store-in-Store, Retail Sales Bilingual Preferred

T-Mobile•Hoover, AL

5d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in high-traffic retail settings, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role focuses on solution-based selling, delivering exceptional customer experiences, meeting sales and quality targets, and helping customers use digital self-service tools and the T-Mobile app. Associates complete training on the in-store experience, products, processes, and systems; review promotions and performance results; and continuously develop their skills. They also coordinate with nearby T-Mobile stores and teams to support customer onboarding, device support, and account servicing. Store operations include practicing skills, sharing knowledge, performing opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. The position includes customer follow-up, referrals, Be Back processes, and price overrides for National Retail specialty offers. The role requires a high school diploma or GED, at least six months of customer service and/or sales experience, and a minimum age of 18. Retail experience is preferred. The listed hourly base pay is $18.00, with $5.00 per hour training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary with performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Customer-focused approach and ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

Retail environment experience.
Bilingual ability is preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools and communicate effectively to educate customers and showcase T-Mobile products and services.
Identify customer needs and use solution-based selling to recommend and demonstrate appropriate wireless solutions.
Help customers understand self-service options and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty while providing exceptional customer service and exceeding customer expectations.
Reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for National Retail specialty offers.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.