Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred

T-Mobile • Liberty Hill, TX

4d • Onsite

About The Position

Mobile Associates, Store-in-Store are members of T-Mobile’s Retail Team who represent the brand inside National Sales partner locations, including warehouse or club kiosk settings. They create energy and excitement around T-Mobile products and services and build customer relationships through meaningful interactions. The role involves identifying customer needs, educating customers, demonstrating products, and recommending solutions in a high-traffic retail environment. Associates work to meet sales and quality targets while providing exceptional customer experiences and meeting customer expectations.

The role includes training in the Store-in-Store experience, products, processes, systems, and reference resources. Associates continuously develop their skills through practice and knowledge sharing, collaborate with peers and store leaders, support store operations, and attract and follow up with customers to drive sales. After completing the initial on-the-job training, Mobile Associates promote to the Mobile Expert role.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Effective at balancing customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and help resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment (preferred).
• Bilingual ability (preferred).

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile products, services, and warehouse or club member benefits.
• Complete training on the Store-in-Store experience, products, processes, systems, and reference resources; practice skills and share knowledge.
• Provide friendly, personalized service by establishing rapport, trust, and loyalty and responding to customer needs and issues.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Meet sales performance targets and quality-of-sale metrics while providing exceptional customer experiences.
• Participate in store operations and collaborate with peers and store leaders.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Hourly training pay of $5.00 per hour during the first 90 days, in addition to the stated $19.50 hourly base pay.
• After training, eligibility for an annualized incentive target of $18,000 per year; actual incentives vary by performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED