Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred

T-Mobile • Memphis, TN

4d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, serving customers in a high-traffic retail environment. They use digital tools and product knowledge to educate customers, demonstrate and recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The role emphasizes engaging customers, providing outstanding service, building trust and loyalty, and helping customers stay connected.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. They practice skills, share knowledge, and support store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to Mobile Expert and become eligible for an annualized incentive target. The hourly base pay is $18.00, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary by performance and full-time status.

The position is located in a warehouse or club kiosk retail setting. Travel is not required. The posting lists a high school diploma or GED as required and six months of customer service and/or retail sales experience as preferred. Bilingual ability is preferred, as indicated in the title.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Relationship-building skills.
• Customer education skills.
• Sales skills.
• Customer communication skills.
• Customer satisfaction management skills.
• Product knowledge.
• Leadership skills.
• Ability to generate customer referrals.
• Sales prospecting skills.
• Sales techniques.
• Consultative selling skills.
• Customer service skills.
• Customer engagement skills.
• Coaching skills.
• Customer needs identification skills.

Nice To Haves

• Bilingual ability is preferred.
• Six months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Practice skills, share knowledge, and perform store operations.
• Provide friendly, exceptional customer service and adapt to each customer's pace.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Exceed customer expectations by establishing rapport, trust, and loyalty.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED