Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, working in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The role focuses on delivering outstanding customer experiences while helping customers stay connected. Associates use digital tools and communication skills to engage customers, build rapport, and provide helpful service. They complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue to practice skills and share knowledge. Associates also attract prospective customers, drive sales, follow up with customers, collect referrals, manage Be Back processes, and build relationships with new and existing customers. The position pays a base rate of $18.00 per hour, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment is preferred.
- Bilingual ability is preferred.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Continuously learn and improve skills; practice skills, share knowledge, and perform store operations.
- Provide friendly, exceptional customer service, establish rapport and trust, and exceed customer expectations.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary accidental death and dismemberment coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
