Mobile Associate, Store-in-Store, Retail Sales Bilingual Preferred

T-Mobile•Hoover, AL

7d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They create energy around T-Mobile products and services and engage customers in a high-traffic retail environment. The role focuses on building customer relationships, identifying needs, educating and demonstrating solutions, and recommending products and services. Associates are expected to meet sales and quality targets while providing exceptional customer experiences. Associates use digital self-service tools during customer interactions and onboarding, including helping customers understand and use the T-Mobile app. They complete training on the in-store experience, products, processes, systems, and resources, and keep current with personal results, promotions, and updates. The role also includes partnering with nearby stores, practicing and sharing skills, supporting store operations, and completing opening and closing procedures. Associates carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager. The position involves proactive customer outreach, follow-up, referrals, managing Be Back processes, and building relationships with new and existing customers. Associates may perform price overrides for specialty offers specific to National Retail and collaborate with nearby leaders and teams to support account setup, device support, and account servicing. The position has no required travel and is not DOT-regulated or safety-sensitive. During the first 90 days, associates receive on-the-job training and hourly training pay; after completing training, they promote to Mobile Expert and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.
Bilingual ability.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools, communicate effectively, educate customers, and demonstrate the value of T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard, understand self-service options, and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to remain customer-ready.
Partner with nearby store locations to support customer onboarding.
Practice skills, share knowledge, and perform store operations and opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and customer loyalty while providing exceptional service and exceeding customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Work with nearby leadership and teams to support account setup, device support, and account servicing.